This Privacy Policy outlines how Ajaro collects, uses, and protects the personal information you share when using our marketplace. By using our platform, you agree to this policy.
Last Updated: Dec 7th, 2025.
Ajaro is committed to protecting the privacy and personal information of buyers who use our services. This Privacy Policy explains how we collect, use, store, and protect your information when you make purchases or interact with our marketplace. By using Ajaro, you agree to the terms below.
1. Information We Collect
1.1 Personal Information
- Full name
- Email address
- Phone number
- Delivery address
- Password (securely hashed)
1.2 Order Information
- Product details
- Order ID
- Quantity
- Price
- Payment reference
- Delivery status and tracking
- Timestamps (created_at, updated_at)
1.3 Device & Technical Information
- IP address
- Browser type
- Device info
- Usage logs
1.4 Communication History
- Messages sent to support
- Complaint reports
- Refund requests
2. How We Use Your Information
2.1 For Orders
- Verify orders
- Process payments
- Assign vendors
- Provide delivery updates
2.2 Customer Support
- Respond to inquiries
- Resolve disputes
- Validate claims
2.3 Platform Security
- Prevent fraud
- Monitor suspicious activity
- Enforce marketplace rules
2.4 Service Improvements
- Analyze buying patterns
- Fix performance issues
- Develop new features
3. Data Storage & Security
All buyer data is stored securely with:
- Encrypted connections (HTTPS)
- Hashed passwords
- Restricted admin access
- Continuous monitoring
Only authorized staff can access sensitive data.
4. Sharing of Information
4.1 With Vendors
Only the information required for delivery:
- Name
- Address
- Phone number
- Order details
4.2 With Delivery Partners
For logistics and dispatch only.
4.3 Legal Requirements
If required by court orders, fraud investigations, or law enforcement.
We never share your information with advertisers or unrelated third parties.
5. Cookies & Tracking
We use cookies to:
- Keep you logged in
- Save cart items
- Improve page loading
- Monitor site performance
You may disable cookies, but some features may not work properly.
6. Your Rights
As a buyer, you can:
- Access your personal data
- Update or correct your data
- Request account deletion
- Request data export (JSON/CSV)
7. Data Retention
- Active accounts: data stored indefinitely while you use the platform
- Deleted accounts: order and transaction data may remain for security and legal reasons
8. Protection Against Scams
To protect buyers, Ajaro never requests passwords. Vendors must process payments only through approved channels. Suspicious activities are investigated immediately.
9. Updates to This Policy
We may update this policy occasionally. Changes will be posted with a new Last Updated date.
10. Contact Us
For privacy-related concerns:
Email: support@ajaro.com.ng
Phone: +2348107541411
Website: ajaro.com.ng/contact-us